Returns & Refunds Policy
At Shineish, every piece is crafted with care, just for you. Because our jewelry is made-to-order, we follow a special policy for returns and refunds to ensure fairness and clarity for all customers.
Returns
We do not accept returns for:
- Change of mind
- Wrong size or color selection
- General dissatisfaction
However, if your order arrives damaged, defective, or not as described, we’ll gladly make it right.
Replacements (Remakes)
You may be eligible for a free replacement if your item:
- Has a manufacturing defect
- Was damaged during shipping
- Was sent with incorrect customization
- Is missing parts
To request a replacement, please contact us within 30 days of delivery at [your support email], including:
- Your order number
- Clear photos of the issue
Once reviewed, we’ll ship a new item to you at no extra charge.
Refunds
Because each item is made to order, we do not offer cash refunds in most cases.
Refunds are only considered if:
- The item cannot be remade (e.g. product discontinued)
- The order was cancelled before production
- There was a confirmed error on our end (e.g. duplicate order, fraud)
In such cases, we may issue store credit or ShineCash to use on future purchases.
Non-Returnable Items
The following are not eligible for return or refund:
- Personalized or engraved jewelry
- Final Sale items
- Items returned more than 30 days after delivery
Order Cancellations
Orders can only be cancelled within 2 hours of being placed. After that, production begins and we cannot cancel or refund the order.
Need Help?
We’re here for you. If something isn’t right, please reach out — we’ll do our best to make it right.
Email: support@shineish.com
Processing time: Monday–Friday
At Shineish, your happiness means everything. Thank you for supporting our small business!