Frequently Asked Questions

Are your products made to order?

Yes! All Shineish jewelry is custom-made just for you after you place your order. This allows us to offer personalization and maintain high-quality craftsmanship.

What materials do you use?

Our pieces are crafted using premium materials such as stainless steel, 14k white gold or yellow gold finishes, and high-quality cubic zirconia stones for lasting beauty and durability.

Can I personalize the jewelry?

Yes, many of our items can be personalized with names, initials, birthstones, or custom messages. Options are shown on each product page.

How long does it take to receive my order?

Processing Time: 1–4 business days
USA Shipping: 2–5 business days
International: 5–30 business days depending on location

Do you ship internationally?

Yes! We ship to most countries worldwide. Please note that customs duties or taxes may apply depending on your country.

How can I track my order?

You’ll receive a tracking link via email once your order ships. Please allow up to 48 hours for tracking to update.

What payment methods do you accept?

We accept Visa, MasterCard, American Express, Discover, PayPal, and other secure payment options.

Can I change or cancel my order after placing it?

Because items are made to order, changes or cancellations must be requested within 2 hours of placing your order. After that, production begins and we cannot make changes.

Do you accept returns?

Due to the custom nature of our products, we do not accept returns for change of mind. However, if your item is defective or incorrect, we will gladly replace it at no cost.

What if my item is damaged or incorrect?

Please email us at support@shineish.com within 30 days of delivery with your order number and clear photos of the issue. We’ll resolve it promptly.

Will my order come with a gift box?

Yes! All Shineish jewelry comes in a standard gift box. Premium upgrade boxes with LED lighting may be available at checkout.

Can I add a personalized message?

Yes. Many of our items include a beautiful message card inside the box. Some designs also allow for custom card text.

Still need help?

We’re here for you! Contact us anytime at support@shineish.com.